Bottom line: Though we were not able to establish direct causality, we can see a high correlation here. As the duration of inactivity increases, reachability decreases i.
GCM might not be able to reach and deliver notifications to these users. We ran the same analysis for users who actually received these notifications which also indicated that recency increases reachability. We also had a hypothesis that some of the device models, most of the times do not receive notifications sent by our clients. This hypothesis stemmed from our past experience of debugging device-specific issues for our clients. Note here the dedication of our customer support to understand client issues.
We ran the numbers across multiple campaigns for few clients and the result was certainly worth the dig. Given that device share for Mi devices in total user base is also high across clients, the deliverability of the whole campaign is impacted. All these devices have a substantial share particulars vary as per genre and demographics of client apps of installed customer base and hence lowering down the push delivery rate as a whole.
Motorola and Android Marshmallow: Some of our users are also facing problems on Android Marshmallow devices because of battery optimization introduced by Google with Android M i.
In Motorola phones, doze mode detects when your device is not in use and it will automatically go into a deep sleep state which saves your battery. App Standby reduces the battery drain of your phone by putting your seldom-used apps into a reduced activity state which then hamper the notification delivery. Solved: See how MoEngage Push Amplification can help deliver notifications to these users to increase engagement and conversions.
Note: The analysis below covers the Android platform. With the overwhelming amount of internet advertisement out there, there are an equal amount of browser extensions with the sole objective of blocking them.
There are hundreds of ad blockers users install to get rid of ads and have a peaceful navigation where they can focus on the content that really interests them. If you have installed an adblock extension to your browser, check the two previous steps and if you are still not receiving web push notifications, go to your extensions, search for the ad blocker and enable them.
In this case I can speak from personal experience. When I checked, it turned out that on the intent of eliminating a malware installed on my browser I erased all of my browser settings and restored them to default.
This caused me to lose all of opt-ins to web push notifications. If you have followed these steps so far and still have problems, the issue might come down to your operating system blocking web push notifications by default. If you have, this will automatically block any type of notification. Make sure your setting adjusts exactly to what you want. Select the one you want to check for permissions, and make sure all the options are marked to receive notifications.
Select the Start or Windows button, and then click Settings. Unfortunately, Android can make changes to this on its own if it thinks it's necessary. You should thus review the setting for apps with notification problems. Sometimes the option to turn off background usage appears as a toggle. Google removed the built-in function through which you could alter sync intervals on Android. Fortunately, you can always rely on third-party developers to step up and fill gaps.
The app Heartbeat Fixer lets you adjust sync timing with minimal fuss. You can change the sync individually for both mobile data and Wi-Fi connections. You can raise it up to 15 minutes which is the Android default and drop it to as little as one minute.
Do note that adjusting these preferences will take a toll on your phone's battery life. Download: Heartbeat Fixer Free. If, after all these steps, you're still not able to get your notifications back in order, it might be a device-specific issue. In that case, it's best to check for software updates or contact your phone's manufacturer. When you've figured out the culprit, you should learn how to precisely control notifications on Android. Doing so will allow you to filter them and free your life from those unnecessary pings.
To do that, you will need some tips and tricks for mastering Android notifications. Take control of your notifications on Android. We show you how to silence notifications, review them later, and much more. This may help you identify when you may have installed a new app or performed a system update. Make sure you haven't turned off app notifications.
If you aren't receiving notifications from a specific app, the most likely culprit is the notification settings for that app. Every app has its own set of permissions to access Android features, and notifications are one of those.
Make sure notifications are enabled for the apps you want. Check your battery-saving settings. You can adjust power settings on your Android to disable apps or app features when the battery drops below a certain level. Battery Saver Mode is a common culprit for notification issues. Also, make sure you don't have a battery saver app running which may be blocking app notifications when your battery is low. Clear app cache and data.
In addition to settings, almost every app has its own cache and app data storage area where it stores information about your usage and activity. This data can get corrupt or too large, leading to unusual app behavior such as notifications stopping. Clearing app cache and data often resolve these issues. Update your apps. When apps are outdated, certain features may stop working.
Often this will prevent all or some notifications from popping up. Make sure all of your apps are updated and enable automatic updates of all apps via the Google Play Store app.
Confirm you haven't restricted your app from running in the background. If you're not getting notifications from a specific app, it's possible the app isn't allowed to run in the background. Almost any app with a notifications feature has to run in the background for notifications to work.
Clear your Android cache partition. While clearing app data cache may fix app notification issues, your Android itself has its own cache area. Data stored there can also get corrupted and may lead to notification problems for all apps. Clearing the cache partition will fix these issues.
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