Ask a question. More related questions. Questions Does replace ? Does replace existing direct dial numbers? How much does it cost to call ? From 1st April no member of the public should have to pay for non-emergency calls to the police. However, from 1 April to 1 July there remains a chance that users of small operators will be charged for using the service. The Home Office will be urging those providers to refund their customers. All calls are answered by professional call handling staff who have received specialist training and are equipped to: resolve your call; signpost you to other agencies or send your incident to local police for resolution.
A rigorous training course, mentoring and coaching process along with a robust Quality Assurance process ensures the Call Handler is ready to assist you in your time of need. Further information can be found at www. For general enquiries, or wishing to speak with a specific officer, you should call the non-emergency number and press option three.
Before any officers are deployed, call handlers will assess the nature of the call and grade its priority. If the call is an emergency an officer will be sent straight away.
Ask a question. More related questions. Questions Does replace ? Does replace existing direct dial numbers? Home Crime, justice and the law Reporting crimes and getting compensation. Contact the police. Contact the police by calling to report emergencies or by calling for non-emergencies. Reporting an emergency Call if you are reporting a crime that is in progress or if someone is in immediate danger. Calls to , or numbers are free. Related content Report a crime or antisocial behaviour Report hate crime Report suspicious activity to MI5.
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